Orders are packed and passed onto the courier for shipping within three business days of your original order date. If you order close to a weekend, your order may not be dispatched until the following Monday, making it up to a maximum of 5 actual days before it is passed to a courier. It’s not what anyone wants to hear, but it is a reality for international shipping and the time zones involved. It typically takes 10 – 12 days after this time your delivery to arrive. If your delivery takes longer than that it is because of weekends in between your order and/or it is waiting for customs clearance. International delivery is just the way it is, try and be comfortable with that as best as you can.

You will need to bring the following when collecting your order:

• Proof of purchase – email
• Your payment card or photo ID
• If someone else is collecting your order for you, they must bring your proof of purchase, as well as their own photo ID.

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We usually process orders on the same day they are placed.  If a change needs to be made to your order, please contact us at info@royalexpressdelivery.com ASAP and we will do our best to accommodate that change, however, we cannot make any promises.

If the item(s) has/have already been shipped from our fulfillment center, we cannot make any changes to the order.  In that case, you can return the incorrect item to our corporate offices and we will swap it for the correct item.